![]() We also offer free major version upgrades to all users that purchase the previous version within 30 days of a new major version release.įrom your message it looks like you just purchased the license a day before our new major release but that is not true, you purchased the license about 6 month before this major release. We offer free minor version upgrades to all our users, and you benefit already of such an upgrade when we released version 14.2 in February. We offer two options when you buy a license, next to each other: just the license and the license + 1 year support and maintenance (SMP).Īlso, when you purchased the license there was an offer to get the SMP option, this pops up as a dialog and you have to say no to that to go on with purchasing only the license.Įven after you purchased you were informed by email again that you did not get the SMP and we recommend you to get the SMP option in order to benefit of major version upgrades. I am sorry you feel this way but the information you published about our product and our company is not correct. The software company respects you and operates on a honest basis. On the other hand, you can choose to purchase updates whenever you feel like doing it. If you agree, you'll be hoping that they release often enough to get your money's worth. Then at that point, they ask if you'd like their product that much to start paying for a service. At that point they give you (typically) 12 month upgrade-period free-of-charge. There is a huge number of software companies operating on different basis. That's how they perceive you, a paying customer, a stupid lamb not to have paid them for a service they don't tell any details about. ![]() ![]() If you purchase today, and don't want to pay extra $100 for software upgrade service, and they release a new version tomorrow, you won't be eligible for a free upgrade. They have a nice reminder -form to check what you purchased from them the last time. They appropriately informed me about the new version and said to check the upgrade availability. On a minus side, it is Java-software, and lately I've been disliking Java very much.Ī while ago, they released a new version of 15.0. It has all the features I need, I like it and naturally I bought a license. ![]() Recently I've been using oXygen XML editor. When doing XML-editing, I always use a suitable editor for that.
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